Bookable Holidays understands and respects the importance of your privacy and we are committed to safeguarding your personal information. We do not sell, rent or trade your personal information to third parties for marketing purposes without your express consent. We do provide your Personal Information to necessary third-party service providers when you reserve or purchase travel services through Bookable Holidays.

We also use your Personal Information to inform you of new features, services and products from Bookable Holidays or associated companies. If at any time you believe that Bookable Holidays has not adhered to these principles, please notify us by email at admin@bookableholidays.com and we will use all commercially reasonable efforts to determine and correct the problem promptly.

What Information Will We Collect?
We may collect all or some of the following information relating to you or other members of your party:

• Names and contact/address details including telephone number and email address;

• Credit/ debit card or other payment details (including card number, cardholder name, expiry date);

• Special requirements such as those relating to any disability or medical condition which may affect the chosen arrangements;

• Dietary restrictions (which may disclose your religious beliefs).

You are responsible for ensuring that other members of your party are aware of the content of this Policy and consent to your acting on their behalf in all your dealings with us.

Some of the information we collect (such as about health or religion) may be considered "sensitive personal data" under the Data Protection Act 1998. We collect it to cater to your needs or act in your interest, and we are only prepared to accept sensitive personal data from you on the condition that we have your positive consent. We will seek this consent when necessary.

How Will We Collect This Information?
We will only collect personal information from you by specifically asking for it:

• When you purchase a product or service from us

• When you subscribe to our newsletter

• When you register an account with us

• When you speak to our customer services team

• When you complete a survey or enter a competition

• When we use cookies to see which website pages are the most popular

What Will We Do With It?
(1) We will use your name, address and credit card details to complete your purchase with us.

(2) We will also use your details to manage your arrangements, send you notifications and communicate with you generally.

(3) For the purpose of providing you with the holiday services, we may have to disclose some of your information to the providers of the services making up your arrangements (who could be located outside the UK/EEA). We may also have to disclose some information to third parties in relation to customer services, credit card processing, or other services.

(4) We may need to disclose your information where required by law, where such a request is made by a legal authority.

(5) We may need to disclose our customer list including any personal information relating to you to a third party who acquires or attempts to acquire all or substantially all of the asset/ stock in our company or our website.

(6) We may also disclose information to organisations who act as "data processors" on our behalf, or to other organisations that perform business functions on our behalf, some of whom are outside the UK/EEA. These functions include administration, providing services (and contacting you where necessary), customer care, business management and operation, re-organisation/structuring/sale of our business (or our group companies), risk assessment, security and crime prevention/detection, research and analysis, marketing, monitoring, measuring and assessing customer purchasing preferences and trends, dispute resolution, credit checking and debt collection.

(7) We may from time to time contact you with information about special offers, brochures, new products, forthcoming events or competitions. If you do not wish to receive such information, you may ask us in writing not to receive it.

What Can I Do?
If you do not agree to our use of the information as set out above, you should inform us as soon as possible by writing to us at: Customer Services, Bookable Holidays Ltd, 1 Zodiac House, Calleva Park, Aldermaston. RG7 8HN, or by email to admin@bookableholidays.com.

Opt-Out Policy
Subscribers can opt out of receiving further information from us at any time. You will also be given a fast and easy option of opting out on all communications. Email us at admin@bookableholidays.com to unsubscribe.

Cookies
Please note that in order for us to provide you with optimum service, we use 'Cookies' on our website.

What Are Cookies?
A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. Cookies will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number. Two types of cookies are used on this web site - session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site, and persistent cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).

Cookies allow us to obtain information regarding users of our site which essentially helps us to provide you with a better user experience and tailor our services to your individual needs. We may collect information such as your IP address, online activity, web browser details and online activity. We will not however collect or store any of your passwords or other highly sensitive data.

By using our website with your browser settings adjusted to accept all cookies, we will take this to mean that you want to use our products and services, and that you consent to our use of cookies and other technologies as described in this Policy.

Browser Settings: Most browsers have options that allow the visitor to control whether the browser will accept cookies, reject cookies, or notify the visitor each time a cookie is sent. You may elect to reject cookies by adjusting your browser's settings, but doing so will limit the range of features available to the visitor on our site and most other major websites that use cookies.

We use the following types of cookies on our website:

Category 1: Strictly Necessary Cookies
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

Category 2: Performance Cookies
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. By using our website, you agree that we can place these types of cookies on your device."

These Booking Conditions, together with our privacy policy and any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with Bookable Holidays Limited, 1, Zodiac House, Calleva Park, Aldermaston, Berkshire, RG7 8HN (we" or "us"). Please read these conditions carefully as they set out our respective rights and obligations. In these Booking Conditions references to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.

Our booking conditions are designed to be as clear and easy to read as possible, however if you have any further questions then please contact us and we will be happy to help you.

When you choose to book travel products through us we will act in one of the following capacities: as a Package organiser, a Flight-Plus provider, or as an Agent to help you to arrange individual holiday products/book packages from third party package organisers. Our obligations to you may vary depending upon which arrangements you book with us, and we have tried to set them out below as clearly as possible. Section A contains the conditions which will apply to all bookings. Section B applies to agency bookings (including Flight-Plus), and Section C applies to Package bookings.

SECTION A – APPLICABLE TO ALL BOOKINGS

1.1 By making a travel booking, you agree on behalf of all persons detailed on the booking that you have read these terms and conditions and agree to be bound by them; you consent to our use of information in accordance with our Privacy Policy; you are over 18 years of age.

1.2 Please ensure that the Title, First Initial and Surname of every passenger is exactly as it appears on their passport, particularly when you are making an online booking and entering the information. This is especially important when booking on behalf of people who are not members of your immediate family, as the names by which they are generally known may not be the ones on their passports. If you have also requested insurance then the ages on the date of return must also be within the limits set by the insurance company. Please refer to section 10 for important information regarding insurance. Please check this, and all other information, as soon as you receive your documentation, as any changes that are not the result of an error on our part will be charged for in accordance with the terms and conditions of the Principal with whom you have your contract.

1.3 If you receive an acknowledgement by email that your booking has been received by us, then this acknowledgement, (even if it includes a booking reference), simply confirms that Bookable Holidays Ltd has received and is processing your booking request. It is not a confirmation of your booking (unless otherwise expressly stated).

1.4 The confirmation or acknowledgment (as applicable) and all other documentation will be sent to the Lead passenger at the address (or email) entered on the booking form under "Lead passenger contact details", or made available for download on our website. Please check this documentation carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation, acknowledgement or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies in any document within 24 hours of you receiving it. We will have no responsibility for any errors in any documentation except where those errors were made by ourselves. Any acceptance of such responsibility will also be subject to the time limits set out in this clause for notifying us of any inaccuracy.

When booking a "no frills" airline through our website or over the telephone you are entering into a contract directly with the airline concerned and you will be subject to their terms and conditions which you must refer to on the relevant airlines website. The airline will provide booking confirmation directly to you by e-mail and we will be unable to access or alter your booking. We will issue a confirmation invoice that details our charges for the use of this service. Please also see section B below for further information in relation to our role as your agent when booking 'no frills' flights on your behalf.

When you book your flight through us, we act as agent for the charter flight provider who holds an ATOL. The contract will be between you and the charter flight provider.

4.1 You will be required to pay a deposit or make full payment for your booking at the time of booking. Where you only pay a deposit you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the supplier who may cancel your booking and charge the cancellation fees set out in their Terms and Conditions. Where you have booked a package, you will be subject to our cancellation charges. See section C of these booking conditions.

4.2 If your holiday is booked inside 15 weeks of departure, the full cost of your holiday is due. Outside of 15 weeks a deposit plus insurance premium (if applicable) must be paid. Bookable Holidays Ltd will send you a "final invoice" letter 15 weeks before your departure to remind you that your balance is now due.

4.3 Please note, that by submitting your details, you are authorising us to take payment from your credit/debit card. This will be to make a booking with a Third Party (or Third Parties) on your behalf or with Bookable Holidays Ltd if we are the provider of your Package Holiday. You are not making an electronic online booking.

4.4 The details that you have submitted will be passed to one of our sales clerks who will then check all aspects of your booking request. If all your requirements can be met, the clerk will then take payment from your debit/credit card and make the booking on your behalf. If you have paid by credit card or debit card, then a charge of (1% for Debit Card), (3% for Credit Card), (4% for AMEX) will be added to your "Total Holiday Cost". The clerk will then contact you to confirm that your booking has been made and give you your booking reference(s). In the event that one or more aspects of your booking request cannot be met, our clerk will first contact you to discuss suitable alternatives.

5.1 The availability and price of any offer may be subject to change with time. This is especially relevant to offers which have been selected to compare. Once they have been selected the price and availability have a limited life. This life will vary with the type of offer and will also depend on how quickly it sells out.

5.2 All `per person` prices quoted here, and elsewhere in our advertising, are based on maximum occupancy of the room/accommodation. The `maximum occupancy` of any room/accommodation may vary with time and location. However, Bookable Holidays will always inform the customer of any variation in cost, after it has checked with the accommodation supplier, and before any booking is confirmed or any money taken.

5.3 We take reasonable steps to ensure that any information, photographs, or any other details about the flights, accommodation arrangements or other travel products featured on the website, described over the telephone or featured in any of our marketing publications is accurate. Whilst every effort is made to ensure the accuracy of all information and prices displayed on this Site, regrettably errors do occasionally occur. In the event that an incorrect price has been entered in error, any booking made based on such incorrect price will not be valid. You will be advised of the mistake at the earliest opportunity and you will then have the option either to pay the correct price for the travel arrangements or to cancel and receive a full refund of any monies you may already have paid. We make no warranties or promises as to the availability or suitability of any accommodation advertised. We reserve the right to change or vary the price, flight, accommodation, or any other arrangements featured on our website, discussed with you over the telephone or printed in any of our publications at any time without notice. You agree that it is your responsibility to ensure that all the details of your chosen accommodation are confirmed with us at the time of booking.

Please ensure that you thoroughly read all documentation that we send to you. It is your responsibility to inform us of any errors. Please note some suppliers may charge for amendments and unfortunately in these circumstances you will be responsible for any additional charges. Please ensure that you arrive in good time for your departure, we cannot be held responsible for your failure to do so.

Please be advised that all accommodation ratings are given by the respective supplier and may not be the official rating. We cannot accept any liability for incorrect ratings featured.

From time to time, renovation or refurbishment and its associated noise are unavoidable at a hotel. Often we do receive advance notice of when it will begin, in which case you will be informed prior to making your booking or within a reasonable time of us being notified.

We are able to make enquiries on your behalf about the suitability of arrangements for you and provide replies prior to booking. You must make all requests in advance before a booking is confirmed.

When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the accommodation owner or manager or other supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party's full legal costs) as a result of your actions. We expect all clients to have consideration for other people. If, in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause, or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

15.1 Where we are acting as agent, the contract for your arrangements is between you and the supplier and any queries or concerns should be addressed to them, but sent via our offices. We will then pass on your complaint and liaise with the relevant supplier on your behalf. Please note that we do so on a goodwill basis in our capacity as agent of the supplier. If you have a problem whilst on holiday, this must be reported to the supplier or their local supplier or agent immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances.

15.2 If you wish to complain when you return home, please write to the supplier. You will see the name and address plus contact details in any confirmation documents we send you. We can assist you with this if you wish - please contact Customer Relations. If the matter cannot be resolved and it involves us or another ABTA member then it can be referred to the arbitration scheme arranged by ABTA, details of which are below.

15.3 Where you have booked a package holiday with us, please inform the relevant supplier (e.g. your hotelier) immediately and contacting us on the numbers listed on our website or in the documentation that we have sent to you. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Relations Department giving your booking reference and all other relevant information. It is strongly recommended that you communicate any complaint to the supplier of the services in question without delay and complete a report form whilst in resort. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.

15.4 In all cases it is imperative that we receive full details of any claim from you within our cut off date of 28 days of your return home, and you must follow up by telephone to ensure that we have received it if you do not receive any form of acknowledgement from us within that timeframe.

These terms of business are governed by English law and the courts of England and Wales have jurisdiction (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scottish or Northern Irish law, as applicable.)

The suppliers of holiday accommodation and services we take bookings for have their own terms and conditions, which, if you require, we will send you or direct you to on the Website before we make your booking. We recommend that you read them carefully before booking as they form the contract between you and your holiday supplier(s). You agree to abide by those terms when you purchase their goods or services through us. Please note that all ratings given are those of the Tour Operator or Accommodation Provider. They are not 'official' ratings nor are they ratings given by Bookable Holidays.

22.1 When making your booking we will arrange for you to enter into a contract with the supplier (tour operator/airline/hotel or other supplier) named on your receipt. For most bookings we act as agent for the supplier but we act as your agent when making a booking with most no frills airlines. Details will be given at the time of booking. As an agent we accept no responsibility for the acts or omissions of the supplier or for the services provided by the supplier. The supplier's Terms & Conditions will apply to your booking and we advise you to read these carefully as they do contain important information about your booking. Please ask us for copies of these if you do not have them. Except where otherwise advised or stated in the booking conditions of the supplier concerned, all monies you pay to us for arrangements will be held on behalf of the supplier(s) concerned.

22.2 You may wish to purchase flights, hotel, car rental, transfer services or other services on our website or by calling us. Each component will be provided by different third party providers of the products you have selected. Your contract will be with the individual suppliers and not with us. Since you create your own travel arrangements by adding each component separately to create your own bespoke booking, this is not a package and therefore you are not protected under the Package Travel Regulations (see section C below); and unless you book a Flight-Plus, your booking may not benefit from ATOL protection either. Until a component has been confirmed by the individual supplier, no contract has been formed.

When making a booking with most 'no frills' or low cost airlines we are acting as your agent to find flight services for you, on terms to suit you. At the time of booking, we will inform you if we are acting in that capacity and in relation to such bookings, you appoint us to source those services on your behalf. Monies paid to us for such services are held by us on your behalf until they are paid to the flight provider in question. Please note that payment by you to us does not constitute payment to the travel service provider whose services we have sourced and if we collect monies from the travel service provider on your behalf, the travel service provider's liability to pay that money to you is discharged. We accept no liability in relation to any contract you enter into or for any low cost flight services or the acts or omissions of any flight supplier(s). For all 'no frills' flight arrangements, your contract will be with the supplier(s) in question. Your booking for 'no frills' flights is subject to this clause and the specific booking conditions of the relevant supplier(s) we source for you and you are advised to read both carefully prior to booking. By making a booking where we are acting as your agent, you agree to the terms of this clause.

We will inform you of any changes or cancellations as soon as reasonably possible. If the supplier offers alternative arrangements or a refund, you will need to let us know your choice within the time frame we stipulate. If you fail to do so the supplier is entitled to assume you wish to receive a full refund. We accept no liability for any changes or cancellations made to your arrangements by the supplier under your contract with them.

Any charges or fees, made by Bookable Holidays, will be shown as a separate item on our Receipts.

Your contract is with the supplier and its booking conditions apply. As agent, we accept no responsibility for the actual provision of the arrangements. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

If for any reason any court or authority determines that we have acted outside of our agency status in any circumstances, we will therefore be a principal in relation to that booking. In such cases we have a duty to select the suppliers of the services making up your booking with us with reasonable skill and care. We have no liability to you for the actual provision of the services, except in cases where it is proved that we have breached that duty and damage to you has been caused. Therefore, providing we have selected the suppliers/subcontractors with reasonable skill and care, we will have no liability to you for anything that happens during the service in question or any acts or omissions of the supplier, its employees or agents. The limitations contained in sections 36.2-36.7 in these booking conditions will also apply.

28.1 Booking a Flight-Plus provides you with financial protection under our ATOL in the event of supplier insolvency, but we are still acting as agent for the individual suppliers and a Flight-Plus booking does not constitute a package as described in section C below. A Flight-Plus exists where you request to book a flight out of the UK, or a flight into the UK where you departed from the UK by another means and on the same day, the day before or the day after, you also request to book either living accommodation or self-drive car hire which takes place outside the UK and is supplied under or in connection with your flight. In all cases the services must cover a period of more than twenty four hours or include overnight living accommodation in order to make them a Flight-Plus. If in connection with the flight, you also book any other tourist services which are not ancillary to flight or living accommodation and which account for a significant proportion of the Flight-Plus, they will also form part of the Flight-Plus.

28.2 A Flight-Plus will also exist where on the same day, the day before or the day after you have requested to book: a) a non flight inclusive Package, you request to book a flight out of the UK, or a flight into the UK where you departed from the UK by another means or b) a flight inclusive Package, you request to book accommodation or self-drive car hire outside the UK. (A Package exists if you book a pre-arranged combination of at least two of the following components when sold or offered for sale at an inclusive price and when the service covers a period of more than twenty-four hours or includes overnight accommodation: (a) transport; (b) accommodation; (c) other tourist services not ancillary to transport or accommodation and accounting for a significant proportion of the Package.) Please note that a single flight which begins and ends in the United Kingdom will not form part of a Flight-Plus. Where you request to book a Flight-Plus, we will be a Flight-Plus Arranger in accordance with the definitions set out in Regulation 25 of The Civil Aviation (Air Travel Organisers' Licensing) Regulations 2012. Please note that where you book a low cost flight only and make payment directly to the airline, this will not constitute a Flight-Plus.

29.1 In these conditions, the failure or insolvency of a provider will have the meaning prescribed in Regulation 23 of the ATOL Regulations 2012. If, before your intended departure on a Flight-Plus we become aware that any part of your Flight-Plus will not be provided a) because of the insolvency of any person concerned with the provision of the arrangements making up a Flight-Plus or b) because the ATOL holder providing your flight accommodation is insolvent, cannot or will not be able to meet, or will fail to meet its obligations to its customers, we will make reasonable endeavours to provide you with suitable alternative arrangements at no extra cost. If it is impossible to make such arrangements, we will give you a full refund of all monies paid to us in respect of your Flight-Plus.

29.2 If, after your intended departure on a Flight-Plus we become aware your flight arrangements will not be provided a) because of the insolvency of any person concerned with the provision of the flight accommodation making up your Flight-Plus or b) because the ATOL holder providing your flight accommodation is insolvent, cannot or will not be able to meet, or will fail to meet its obligations to its customers, we or the CAA will seek to provide you with suitable alternative transport back to the place of departure or to another return point to which you have agreed.

29.3 A Flight-Plus will also exist where on the same day, the day before or the day after you have requested to book: a) a non flight inclusive Package, you request to book a flight out of the UK, or a flight into the UK where you departed from the UK by another means or b) a flight inclusive Package, you request to book accommodation or self-drive car hire outside the UK. (A Package exists if you book a pre-arranged combination of at least two of the following components when sold or offered for sale at an inclusive price and when the service covers a period of more than twenty-four hours or includes overnight accommodation: (a) transport; (b) accommodation; (c) other tourist services not ancillary to transport or accommodation and accounting for a significant proportion of the Package.) Please note that a single flight which begins and ends in the United Kingdom will not form part of a Flight-Plus. Where you request to book a Flight-Plus, we will be a Flight-Plus Arranger in accordance with the definitions set out in Regulation 25 of The Civil Aviation (Air Travel Organisers' Licensing) Regulations 2012. Please note that where you book a low cost flight only and make payment directly to the airline, this will not constitute a Flight-Plus.

29.4 Where suitable alternative arrangements are provided as set out in this section, we will where appropriate, pay you reasonable compensation, to include any incidental expenses reasonably incurred by you and evidenced by receipts. Compensation will not be payable if living accommodation or self drive car hire is offered by us and accepted by you with a higher price than that originally booked and is supplied in the same location as originally booked where no additional payment is made by you.

29.5 If cancellation occurs for reasons other than relating to insolvency, we will not be liable to pay you compensation and the above options will not be available. As agent, whether or not we have sold you a Flight-Plus, we will not be liable in respect of quality complaints, any general losses, distress or disappointment suffered by you in relation to your booking, and any such claims must be directed to the relevant supplier of the element in question. We will not make suitable alternative arrangements or pay you compensation in respect of any tourist services forming part of your Flight-Plus. A refund will be given in respect of these services in the event of insolvency but we will have no further liability.

29.6 In some circumstances, the CAA will arrange and fund the obligations set out in this section. In this situation, we are entitled to levy a £25 claims processing fee per passenger which you agree to pay to us if such an event happens. We reserve the right to invoice you for this separately or to deduct it from any refund sums due to you. It will not be appropriate to pay you compensation in the event that the CAA takes on the obligation to provide you with alternative services. We, or the suppliers of the services you have bought, will provide you with the services you have bought (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

SECTION C – PACKAGE HOLIDAY BOOKINGS

A "Package Holiday" exists if you book a pre-arranged combination of at least two of the following components when sold or offered for sale at an inclusive price and when the service covers a period of more than twenty-four hours or includes overnight accommodation: (a) transport; (b) accommodation; (c) other tourist services not ancillary to transport or accommodation and accounting for a significant proportion of the package. Where you have booked a Package Holiday with us, we will accept responsibility for it in accordance with these Booking Conditions as an "Organiser" under the Package Travel, Package Holidays and Package Tours Regulations 1992.

31.1 We reserve the right to alter the prices of any of the holidays shown on our website, featured in any of our publications or discussed with you or over the telephone. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed. When you make your booking you must pay a deposit plus the appropriate insurance premium, if applicable. Please note that certain travel arrangements may mean you are asked to pay up to 100% of the cost of these arrangements at the time of booking and we will tell you prior to you making a booking. The balance of the price of your travel arrangements must be paid at least 15 weeks before your departure date. If the deposit and/or balance is not paid in time, we shall cancel your travel arrangements. If the balance is not paid in time we shall retain your deposit. All monies you pay to the travel agent are held by him on our behalf at all times.

31.2 Changes in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your travel arrangements may change after you have booked. However there will be no change within 30 days of your departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administrative charge of £1.00 per person together with an amount to cover agents' commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or can celling and receiving a full refund of all monies paid, except for any amendment charges.

31.3 We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice.

31.4 Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking. You will be asked to pay an administration charge of £40.00, and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Note: Certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.

You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking or your travel agent on your behalf must be received at our offices and will be effective on the date received. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges up to the maximum shown in the table below. Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you or your travel agent of them at the earliest possible date. We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel it. However, we will not cancel your travel arrangements less than 10 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance. If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). If it is necessary to cancel your travel arrangements, we will pay to you compensation as set out in this clause.

Excursions are not included in the price and are not part of your ATOL protected air package holiday. They can be booked in advance of your departure on holiday or in resort but these are not provided by us and do not form part of your contract with us. You have a contract with the excursion provider for whom we act as booking agent and we are not liable to you for any part of the excursion. We accept liability if we are negligent in processing your excursion booking.

36.1 We will accept responsibility for the arrangements we agree to provide or arrange for you as an "organiser" under the Package Travel, Package Holidays and Package Tours Regulations 1992 as set out below. Subject to these booking conditions, if we or our suppliers perform or arrange your contracted holiday arrangements negligently, taking into consideration all relevant factors (for example following the complaints procedure as described in these conditions and the extent to which ours or our employees' or suppliers' negligence affected the overall enjoyment of your holiday), we will pay you reasonable compensation. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.

36.2 We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:-

36.2.1 the act(s) and/or omission(s) of the person(s) affected;

36.2.2 the act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or

36.2.3 unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised; or

36.2.4 an event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled.

36.3 We limit the amount of compensation we may have to pay you if we are found liable under this clause:

36.3.1 for loss of and/or damage to any luggage or personal possessions and money, the maximum amount we will have to pay you in respect of these claims is £25 per person in total because you are assumed to have adequate insurance in place to cover any losses of this kind;

36.3.2 for claims not falling under 36.2 above and which don't involve injury, illness or death, the maximum amount we will have to pay you in respect of these claims is twice the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking.

36.3.3 for claims in respect of international travel by air and sea, or any stay in a hotel, the extent of our liability will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Warsaw/Montreal Convention (international travel by air); The Athens Convention (with respect to sea travel); The Berne/Cotif Convention (with respect to rail travel) and The Paris Convention (with respect to hotel arrangements). You can ask for copies of these Conventions from our offices. Please contact us. In addition, you agree that the operating carrier or transport company's own 'Conditions of Carriage' will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those 'Conditions of Carriage'. You acknowledge that all of the terms and conditions contained in those 'Conditions of Carriage' form part of your contract with us, as well as with the transport company and that those 'Conditions of Carriage' shall be deemed to be included by reference into this contract.

36.4 In any circumstances in which a carrier is liable to you by virtue of the Denied Boarding Regulation 2004, any liability we may have to you under our contract with you, arising out of the same facts, is limited to the remedies provided under the Regulation as if (for this purpose only) we were a carrier. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.

36.5 It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions. Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.

36.6 Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you.

36.7 We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised by us. For example any excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you.

Agreement between the customer and Bookable Holidays
You, the customer, are welcome to browse and use this Website in accordance with the following terms and conditions. Please read them carefully, because by using this Website you are accepting the current terms and conditions, without modification and in total, as they are set out below. We at Bookable Holidays may change the terms and conditions of this Website from time to time, so you should check them each time you visit the site.

Conditions of making a booking with Bookable Holidays
If you make a holiday booking with us, you warrant that you are at least 18 years old and have the legal authority to enter into such an agreement. In addition, you agree that you will be financially responsible for all charges (including duties, fees and taxes) incurred in the course of your reservations and booking, and that you will pay them on time, according to the payment due dates set out in those terms and conditions that apply to your holiday and on your documentation. You are also responsible for the use of this site, and your account, by others, including without limitation minors under 18 years of age who live with you.

You also agree that all information you or others using this site supply when making a booking is true and accurate. The travel services and reservations facilities of this Website shall be used only to make legitimate reservations and purchases for yourself and others for whom you are legally authorised to act: any speculative or fraudulent reservations are prohibited. Overuse or abuse of the travel services provided of this Website may result in you being denied access to them.

What You May and May Not Do Here
This website is for your personal and non-commercial use. You may view any part of it and print off one copy of any individual page for your own use. Where a page has a 'Send this to a friend' link, you may do so. You are not allowed to copy (whether by printing off on to paper, storing on disk, or in any other way) and distribute, modify, or tamper with in any way the information contained on this Website. You are not allowed to copy or use any material from this Website for any commercial purpose at all. You may not use this site for the transmission or posting of any computer viruses, or any material that is offensive, defamatory, or in any way harmful to this site or its users.

Copyright and Trademark Notice
All trademarks, copyright and other intellectual property rights in any material (including text, photographs, and other images and sound) contained on the Bookable Holidays Websites are either owned by us or has been licensed to Bookable Holidays by the rights owners so that we may use it on our site. You are not allowed to copy or otherwise use any trademarks or trademarked material that appear on this site without the express permission of the trademark or copyright owners, nor are you allowed to remove any copyright, trademark or other intellectual property notices contained in the original material from any pages you copy or print off from this Website.

Links to Third-Party Sites
The Bookable Holidays Websites may contain links to external Websites not operated by Bookable Holidays. These links are provided in order to help you find information quickly and easily. We are not responsible for their contents, nor do our links imply any endorsement of the materials on those Websites.

Accuracy
We at Bookable Holidays have done our best to ensure that the information on this Website is accurate; however, we cannot guarantee that all included information, especially that supplied by Third Parties (such as tour operators and tourist offices), is correct or complete. Pages on the site are provided to users 'as is' and 'as available', and may have technical inaccuracies. We will endeavour to update and correct this site as soon as new information becomes available to us, but we cannot make any guarantee on when these updates will be made. Bookable Holidays Ltd cannot be responsible for any damage or loss that may arise, directly or indirectly, from the use of information contained on this Website. All holidays are offered subject to availability. Bookable Holidays Ltd cannot guarantee that your access to the site will be uninterrupted and neither Bookable Holidays Ltd nor any of the suppliers accept liability for any errors or omissions on the site.

General Conditions
The Bookable Holidays Website is provided and maintained by an English-registered company. This agreement, our business, and the services we offer are governed by the applicable laws of England and Wales only. By agreeing to these conditions, you accept that any disputes regarding them will be dealt with in English courts of law. Use of this Website is unauthorised in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph.

This site is provided to assist customers in determining the availability of travel-related services, and to make legitimate reservations or otherwise transact business with suppliers, and for no other purposes. The services, sports and activities listings on this Website are provided for your information only and do not constitute a recommendation of their quality or reliability. You must satisfy yourself that their safety precautions are adequate before entering into any contractual arrangements with the suppliers of those services, sports and activities while on holiday. These services, sports and activities companies are not Bookable Holidays' suppliers and we can accept no responsibility or liability for the services they provide to you.

You agree that, except for death and personal injury arising from our negligence, we shall not be liable for any loss or damage whatsoever that arises from your use of the site or any of the information contained on it. We are not liable for any loss or damage arising from the customer's inability to access or use the Bookable Holidays Websites. We make no warranty that the sites, or others that are linked to the sites, are free from computer viruses or other malicious computer programmes.

Each provision of these terms and conditions, including exclusions and limitations of liability, apply to the extent permitted by law. If any of these conditions, exclusions, or limitations, in whole or in part, is found to be unlawful or unenforceable, it shall be deemed 'severable', which means it will not affect the validity or enforceability of other limitations, exclusions or conditions.

Data Protection and Privacy
Please see our privacy policy which explains the way in which we use, handle and protect your personal data.

If you do not agree to these Website Terms of Use, you should not use or access this site. The act of making a booking implies acceptance of these Website Terms of Use.