Bookable Holidays understands and respects the importance of your privacy and we are committed to safeguarding your personal information. We do not sell, rent or trade your personal information to third parties for marketing purposes without your express consent. We do provide your Personal Information to necessary third-party service providers when you reserve or purchase travel services through Bookable Holidays.
We also use your Personal Information to inform you of new features, services and products from Bookable Holidays or associated companies. If at any time you believe that Bookable Holidays has not adhered to these principles, please notify us by email at firstname.lastname@example.org and we will use all commercially reasonable efforts to determine and correct the problem promptly.
What Information Will We Collect?
We may collect all or some of the following information relating to you or other members of your party:
• Names and contact/address details including telephone number and email address;
• Credit/ debit card or other payment details (including card number, cardholder name, expiry date);
• Special requirements such as those relating to any disability or medical condition which may affect the chosen arrangements;
• Dietary restrictions (which may disclose your religious beliefs).
You are responsible for ensuring that other members of your party are aware of the content of this Policy and consent to your acting on their behalf in all your dealings with us.
Some of the information we collect (such as about health or religion) may be considered "sensitive personal data" under the Data Protection Act 1998. We collect it to cater to your needs or act in your interest, and we are only prepared to accept sensitive personal data from you on the condition that we have your positive consent. We will seek this consent when necessary.
How Will We Collect This Information?
We will only collect personal information from you by specifically asking for it:
• When you purchase a product or service from us
• When you subscribe to our newsletter
• When you register an account with us
• When you speak to our customer services team
• When you complete a survey or enter a competition
What Will We Do With It?
(1) We will use your name, address and credit card details to complete your purchase with us.
(2) We will also use your details to manage your arrangements, send you notifications and communicate with you generally.
(3) For the purpose of providing you with the holiday services, we may have to disclose some of your information to the providers of the services making up your arrangements (who could be located outside the UK/EEA). We may also have to disclose some information to third parties in relation to customer services, credit card processing, or other services.
(4) We may need to disclose your information where required by law, where such a request is made by a legal authority.
(5) We may need to disclose our customer list including any personal information relating to you to a third party who acquires or attempts to acquire all or substantially all of the asset/ stock in our company or our website.
(6) We may also disclose information to organisations who act as "data processors" on our behalf, or to other organisations that perform business functions on our behalf, some of whom are outside the UK/EEA. These functions include administration, providing services (and contacting you where necessary), customer care, business management and operation, re-organisation/structuring/sale of our business (or our group companies), risk assessment, security and crime prevention/detection, research and analysis, marketing, monitoring, measuring and assessing customer purchasing preferences and trends, dispute resolution, credit checking and debt collection.
(7) We may from time to time contact you with information about special offers, brochures, new products, forthcoming events or competitions. If you do not wish to receive such information, you may ask us in writing not to receive it.
What Can I Do?
If you do not agree to our use of the information as set out above, you should inform us as soon as possible by writing to us at: Customer Services, Bookable Holidays Ltd, 1 Zodiac House, Calleva Park, Aldermaston. RG7 8HN, or by email to email@example.com.
In accordance with the Data Protection Act 1998, you may ask us in writing for a copy of the information we hold about you (for which we may charge an administration fee of up to £10 for each request) and to correct any inaccuracies in the information we hold about you. We aim to respond to you within 21 to 40 calendar days from the date of request and receipt of the fee.
You can also choose not to provide us with some of the information we request, however as a result we may not be able to complete your arrangements.
Subscribers can opt out of receiving further information from us at any time. You will also be given a fast and easy option of opting out on all communications. Email us at firstname.lastname@example.org to unsubscribe.
Please note that in order for us to provide you with optimum service, we use 'Cookies' on our website.
What Are Cookies?
A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. Cookies will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number. Two types of cookies are used on this web site - session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site, and persistent cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).
Cookies allow us to obtain information regarding users of our site which essentially helps us to provide you with a better user experience and tailor our services to your individual needs. We may collect information such as your IP address, online activity, web browser details and online activity. We will not however collect or store any of your passwords or other highly sensitive data.
We use the following types of cookies on our website:
Category 1: Strictly Necessary Cookies
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.
Category 2: Performance Cookies
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. By using our website, you agree that we can place these types of cookies on your device."
Protecting Your Information
To find out more information about cookies, please visit www.allaboutcookies.org/
We take website security very seriously and we are committed to safeguarding your personal information. We take a number of administrative and technical steps to ensure the security of the information you provide to us.
Please note that our website contains certain literature and hyperlinks to websites owned by third parties. This privacy statement covers websites owned and controlled by us only. Links to other websites and any information collected by these sites are not covered by this privacy statement.
To ensure that we carry out your instructions accurately, to help improve our service and in the interest of security, we may monitor and/or record: (1) your telephone calls; and (2) customer transactions and activities on our website. All recordings are the copyright of Bookable Holidays Ltd and shall remain our sole property.
Updates and Changes
As our privacy statement may change due to developments in the law we encourage you to re read this from time to time so you are aware of any changes in how we gather and use your personal information. Any changes to this Policy will be either posted on our website, brochure and/or made available on request.
Booking Terms and Conditions
Our booking conditions are designed to be as clear and easy to read as possible, however if you have any further questions then please contact us and we will be happy to help you.
When you choose to book travel products through us we will act in one of the following capacities: as a Package organiser, a Flight-Plus provider, or as an Agent to help you to arrange individual holiday products/book packages from third party package organisers. Our obligations to you may vary depending upon which arrangements you book with us, and we have tried to set them out below as clearly as possible. Section A contains the conditions which will apply to all bookings. Section B applies to agency bookings (including Flight-Plus), and Section C applies to Package bookings.
SECTION A – APPLICABLE TO ALL BOOKINGS
1.2 Please ensure that the Title, First Initial and Surname of every passenger is exactly as it appears on their passport, particularly when you are making an online booking and entering the information. This is especially important when booking on behalf of people who are not members of your immediate family, as the names by which they are generally known may not be the ones on their passports. If you have also requested insurance then the ages on the date of return must also be within the limits set by the insurance company. Please refer to section 10 for important information regarding insurance. Please check this, and all other information, as soon as you receive your documentation, as any changes that are not the result of an error on our part will be charged for in accordance with the terms and conditions of the Principal with whom you have your contract.
1.3 If you receive an acknowledgement by email that your booking has been received by us, then this acknowledgement, (even if it includes a booking reference), simply confirms that Bookable Holidays Ltd has received and is processing your booking request. It is not a confirmation of your booking (unless otherwise expressly stated).
1.4 The confirmation or acknowledgment (as applicable) and all other documentation will be sent to the Lead passenger at the address (or email) entered on the booking form under "Lead passenger contact details", or made available for download on our website. Please check this documentation carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation, acknowledgement or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies in any document within 24 hours of you receiving it. We will have no responsibility for any errors in any documentation except where those errors were made by ourselves. Any acceptance of such responsibility will also be subject to the time limits set out in this clause for notifying us of any inaccuracy.
2. Low Cost/"No Frills" Flights Only
When booking a "no frills" airline through our website or over the telephone you are entering into a contract directly with the airline concerned and you will be subject to their terms and conditions which you must refer to on the relevant airlines website. The airline will provide booking confirmation directly to you by e-mail and we will be unable to access or alter your booking. We will issue a confirmation invoice that details our charges for the use of this service. Please also see section B below for further information in relation to our role as your agent when booking 'no frills' flights on your behalf.
When you book your flight through us, we act as agent for the charter flight provider who holds an ATOL. The contract will be between you and the charter flight provider.
4.1 You will be required to pay a deposit or make full payment for your booking at the time of booking. Where you only pay a deposit you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the supplier who may cancel your booking and charge the cancellation fees set out in their Terms and Conditions. Where you have booked a package, you will be subject to our cancellation charges. See section C of these booking conditions.
4.2 If your holiday is booked inside 15 weeks of departure, the full cost of your holiday is due. Outside of 15 weeks a deposit plus insurance premium (if applicable) must be paid. Bookable Holidays Ltd will send you a "final invoice" letter 15 weeks before your departure to remind you that your balance is now due.
4.3 Please note, that by submitting your details, you are authorising us to take payment from your credit/debit card. This will be to make a booking with a Third Party (or Third Parties) on your behalf or with Bookable Holidays Ltd if we are the provider of your Package Holiday. You are not making an electronic online booking.
4.4 The details that you have submitted will be passed to one of our sales clerks who will then check all aspects of your booking request. If all your requirements can be met, the clerk will then take payment from your debit/credit card and make the booking on your behalf. If you have paid by credit card or debit card, then a charge of (1% for Debit Card), (3% for Credit Card), (4% for AMEX) will be added to your "Total Holiday Cost". The clerk will then contact you to confirm that your booking has been made and give you your booking reference(s). In the event that one or more aspects of your booking request cannot be met, our clerk will first contact you to discuss suitable alternatives.
5.1 The availability and price of any offer may be subject to change with time. This is especially relevant to offers which have been selected to compare. Once they have been selected the price and availability have a limited life. This life will vary with the type of offer and will also depend on how quickly it sells out.
5.2 All `per person` prices quoted here, and elsewhere in our advertising, are based on maximum occupancy of the room/accommodation. The `maximum occupancy` of any room/accommodation may vary with time and location. However, Bookable Holidays will always inform the customer of any variation in cost, after it has checked with the accommodation supplier, and before any booking is confirmed or any money taken.
5.3 We take reasonable steps to ensure that any information, photographs, or any other details about the flights, accommodation arrangements or other travel products featured on the website, described over the telephone or featured in any of our marketing publications is accurate. Whilst every effort is made to ensure the accuracy of all information and prices displayed on this Site, regrettably errors do occasionally occur. In the event that an incorrect price has been entered in error, any booking made based on such incorrect price will not be valid. You will be advised of the mistake at the earliest opportunity and you will then have the option either to pay the correct price for the travel arrangements or to cancel and receive a full refund of any monies you may already have paid. We make no warranties or promises as to the availability or suitability of any accommodation advertised. We reserve the right to change or vary the price, flight, accommodation, or any other arrangements featured on our website, discussed with you over the telephone or printed in any of our publications at any time without notice. You agree that it is your responsibility to ensure that all the details of your chosen accommodation are confirmed with us at the time of booking.
Please ensure that you thoroughly read all documentation that we send to you. It is your responsibility to inform us of any errors. Please note some suppliers may charge for amendments and unfortunately in these circumstances you will be responsible for any additional charges. Please ensure that you arrive in good time for your departure, we cannot be held responsible for your failure to do so.
Please be advised that all accommodation ratings are given by the respective supplier and may not be the official rating. We cannot accept any liability for incorrect ratings featured.
8. Flight Times and Tickets
8.1All departure and arrival timings are given using the 24 hour system. Your flight tickets will state the most up-to-date flight time information, so please read them very carefully and ensure that you allow sufficient time to arrive at the airport, normally 2 or 3 hours before departure. This time will vary depending on the carrier and destination. Please refer to your carrier's documentation for further information. Tour operators make it a responsibility of the traveller to re-confirm their homeward flight at least 48 hours before departure.
8.2 In accordance with EU Regulation 2111/2005 we are required to advise you of the actual carrier operating your flight/connecting flight/transfer, or if the actual carrier is not known at the time of booking, the likely carrier that will operate your flights. Where we are only able to inform you of the likely carrier we will tell you the actual carrier when we become aware of it. There is an EC Community List of carriers which are subject to an operating ban throughout Europe and we will not use one of these airlines. In the event that an airline is or becomes listed, you may be entitled to reimbursement or re-routing if your flight is cancelled because it is subject to an operating ban. Please refer to the CAA's website www.caa.co.uk.
8.3 It is imperative that you confirm your inbound flight details with the local office specified on your itinerary (not the Airport Authorities). Failure to do so may mean that you may miss your flight because the departure time has changed, or the airline may not allow you to board. We are not liable for any losses if you do not reconfirm your inbound flight.
8.4 For passengers who will be 28 weeks pregnant at the time of the intended return flight, airlines require a medical certificate confirming the passenger is medically fit to fly. Airlines will not carry any passenger who will be 32 weeks or more pregnant by the end of the intended return flight. Please contact your doctor or the Department of Health for advice.
8.5 Please note that in accordance with Air Navigation Orders in order to qualify for infant status, a child must be under 2 years of age on the date of its return flight.
8.6 Flights timings on your confirmation invoice are for guidance only and subject to change. You must check your flight details and times on receiving your tickets and notify us immediately of any errors. The times quoted on your documentation are local times and you must check in at least 2 or 3 hours before the latest flight departure time advised by us, regardless of any anticipated delay. The check-in time will vary depending on the carrier and destination. Please refer to your carrier's documentation for further information.
8.7 Seats are not pre-bookable and you are more likely to get seats that meet your requirements if you check in early. If your outbound journey is not utilised, the inbound flight reservation is automatically cancelled. We are not responsible for any losses if you arrive late for the specified check-in time for the flight, or lose your flight tickets.
9. Special Requests and Changes
9.1 If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the supplier but we do not guarantee that they will be met and we will have no liability to you if they are not.
9.2 Should you wish to make any changes to your confirmed holiday, you must notify us in writing as soon as possible. This is most easily done by going to www.bookableholidays.com/admin where you will be taken to 'Express Pass to Admin'. Your request will be quickly acknowledged and acted on. Your notice of changes will only be effective when it is received in writing by us at our offices Bookable Holidays Ltd, 1 Zodiac House, Calleva Park Aldermaston, Berkshire RG7 8HN . (Except where you have used our Express Pass to Admin and instead notify us by email you should receive a "change request received" email within 24 hours; if you do not receive one, please contact us again.) Whilst we will endeavour to assist, we cannot guarantee that we or the supplier will be able to meet any such requests. Where we can, an amendment fee of £40 per person/per booking will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any Third Party.
10.1 Adequate travel insurance is a condition of your contract with either us or the supplier in question, as applicable. If you fail to travel with adequate insurance cover we will not be liable for any losses in respect of which insurance cover would otherwise have been available. For competitive rates please contact our after sales department 0871 855 8101, after reading the following important information:
Bookable Holidays Ltd. Zodiac House, Calleva Park Aldermaston, Berkshire RG7 8HN | Tel: 0871 855 8101 Fax: 0871 855 8102
10.2 Status Disclosure Information
The Financial Services Authority (FSA) is the independent regulator of financial services. Use this information to decide if our services are right for you.
Bookable Holidays is an appointed representative of Rock Insurance Services Limited which is authorised and regulated by the FSA (their registration number is 300317) and which is permitted to advise on and arrange general insurance contracts. Bookable Holidays only offer travel insurance from a limited number of insurers. A List of these insurers is available on request. No additional fees will be charged for this service.
You WILL NOT receive advice or a recommendation from us for travel insurance. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.
We always aim to provide a first class service, however if you have any cause for complaint any enquiry in the first instance should be addressed in writing to The Compliance Officer, Rock Insurance Services Limited, at 6 Magellan Terrace, Gatwick Road, Crawley, West Sussex RH10 9PJ. Should you remain dissatisfied you have the right to ask the Financial Ombudsman Service to review your case. You should write to the Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR. Telephone 0845 080 1800. You may be entitled to compensation should we be unable to meet our liabilities as an insurance intermediary under the Financial Services Compensation Scheme. Your entitlement to compensation will depend upon the type of business and the circumstances of your claim. Details of Rock Insurance Services Limited's authorisation (including their authorised number 300317) can be confirmed by contacting the FSA on 0845 606 1234 or by visiting the FSA's website http://www.fsa.gov.uk/register.
10.3 Demands and Needs Statement
This travel insurance policy will suit the Demands and Needs of an individual, or group (where applicable) who have no pre-existing medical conditions, are travelling to countries included within the policy terms and who wish to insure themselves against the financial impact of specified unforeseen circumstances/events relating to or occurring during their trip. Full details of these circumstances/events, levels of cover and terms and conditions can be found in the policy information/booklet.
10.4 Important Information
Our travel insurance policies have a number of exclusions and restrictions to them. It is very important that you read and understand these and only purchase the policy if you are happy that you and every member of your party meet the eligibility criteria: Specifically our policy will NOT be applicable for you if:
You are over the maximum specified age at the time of your trip.
You have pre-existing medical conditions.
Examples of these and other conditions and restrictions and what to do if you are unsure about any aspect of an exclusion are contained within your policy booklet.
If after purchasing your policy should you find it does not meet your requirements you have 14 days from the date of issue, or prior to travel (whichever is sooner) to cancel the policy. If you do decide to cancel your money will be refunded in full, provided no claims have been made or incident likely to give rise to a claim has arisen.
The policy does not cover travel to areas where the Foreign and Commonwealth Office has advised against 'all travel'. If you are not sure whether there is a travel warning for your destination, please check with the Foreign and Commonwealth Office (phone 020 7008 0232 or 0233 or visit their website at www.fco.gov.uk/
It is important that you read and understand the above information. You should have been provided with a copy of all relevant policy documentation to enable you to make an individual informed buying decision based on your own personal circumstances, travel plans and the merits of the policy. This buying decision is your own and you will not have received a personal recommendation or advice from us.
Please keep this page with your insurance policy documents.
You must read carefully the Third Party's terms and conditions on the subject of insurance.
Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. We do not check alternative insurance policies.
From time to time, renovation or refurbishment and its associated noise are unavoidable at a hotel. Often we do receive advance notice of when it will begin, in which case you will be informed prior to making your booking or within a reasonable time of us being notified.
12. Elderly/Disabled Clients
We are able to make enquiries on your behalf about the suitability of arrangements for you and provide replies prior to booking. You must make all requests in advance before a booking is confirmed.
When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the accommodation owner or manager or other supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party's full legal costs) as a result of your actions.
We expect all clients to have consideration for other people. If, in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause, or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
14. Passports, Visas and Health
If you wish to travel abroad you must hold a ten-year passport, even for a day trip. Apply in good time to the UK Passport Office 0870 521 0410, or you can visit the UK Identity and Passport Service website at: www.passport.gov.uk. For non-UK residents you should contact your consulate or embassy.
Ensure your passport is valid for the duration of your trip. Some countries have an immigration requirement for a passport to remain valid for a minimum period (usually six months) beyond date of entry to the country. This is a requirement of the county concerned, not the UK Passport Office. Any questions should be addressed to the relevant consulate or embassy.
Foreign Nationals and all non-UK passport holders must check with the appropriate consulate or embassy before travel.
14.2 Visa requirements
You may require a visa to enter the country you are travelling to.
For all visa enquires contact the consulate or embassy of the country you plan to visit.
If you are a British Dependant Territories Citizen, British Overseas Citizen, British Subject, British National Overseas, or a British Protected Person, you may need a visa that is not required by British Citizens.
Foreign Nationals and all non-UK passport holders must check with the appropriate consulate or embassy before travel.
Some countries impose health restrictions and require vaccination certificates. These can vary from time to time and country to country (eg. BSE & Bird Flu or Yellow Fever & Malaria). Under certain circumstances you may not be allowed to travel of you fail to meet certain requirements. It is your responsibility to ensure that you and your party are aware of, and abide by, all restrictions. You should check with the appropriate consulate or embassy before travel.
Bookable Holidays Ltd is not qualified to give specific personal medical advice regarding vaccinations, inoculations or any other form of treatment you may need. We strongly suggest that you consult your doctor or qualified medical professional before travel.
General advice regarding all aspects of foreign travel is available from The Foreign & Commonwealth Office on 0845 850 2829, or follow the link on www.fco.gov.uk
15.1 Where we are acting as agent, the contract for your arrangements is between you and the supplier and any queries or concerns should be addressed to them, but sent via our offices. We will then pass on your complaint and liaise with the relevant supplier on your behalf. Please note that we do so on a goodwill basis in our capacity as agent of the supplier. If you have a problem whilst on holiday, this must be reported to the supplier or their local supplier or agent immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances.
15.2 If you wish to complain when you return home, please write to the supplier. You will see the name and address plus contact details in any confirmation documents we send you. We can assist you with this if you wish - please contact Customer Relations. If the matter cannot be resolved and it involves us or another ABTA member then it can be referred to the arbitration scheme arranged by ABTA, details of which are below.
15.3 Where you have booked a package holiday with us, please inform the relevant supplier (e.g. your hotelier) immediately and contacting us on the numbers listed on our website or in the documentation that we have sent to you. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Relations Department giving your booking reference and all other relevant information. It is strongly recommended that you communicate any complaint to the supplier of the services in question without delay and complete a report form whilst in resort. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.
15.4 In all cases it is imperative that we receive full details of any claim from you within our cut off date of 28 days of your return home, and you must follow up by telephone to ensure that we have received it if you do not receive any form of acknowledgement from us within that timeframe.
16.1 We are a member of ABTA, membership number K2109 We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. Further information on the Code and arbitration can be found at www.abta.com.
16.2 The arbitration scheme is administered independently by CEDR Solve, part of the Chartered Institute of Arbitrators. It provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on you in respect of costs.
16.3 The Scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The Scheme deals with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element.
16.4 The application for arbitration and Statement of Claim must be received by CEDR Solve within eighteen months of the date of your return from holiday.
17.1 Where we are acting as agent, many of the suppliers that we act for offer protection for your monies. This means that, if in the unlikely event of their insolvency your arrangements cannot be provided, you will receive your money back or, if your stay has started, arrangements will be made for you to be able to continue as planned. This protection is provided by way of a bond. For charter flights that are not with low-cost carriers, the bond will be held by the flight providers' Air Travel Organisers' licence, the name of which appears on your confirmation invoice. In some cases we may add supplier failure insurance to your booking.
17.2 In relation to package holidays sold by us as organiser, the Package Travel Regulations require us to provide security for the monies that you pay and for your repatriation in the event of our insolvency (please note that this excludes low cost/no frills/schedule flight only bookings), we provide this security by way of an ATOL number 9785 administered by the Civil Aviation Authority.
17.3 We also provide financial security for Flight-Plus bookings under our ATOL. When you buy an ATOL protected air holiday package or Flight-Plus from us you will receive a confirmation invoice from us confirming your arrangements and your protection under our Air Travel Organiser's Licence number 9785. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk.
17.4 Any money paid to us in respect of a booking including flights is held by us on behalf of and for the benefit of the Trustees of the Air Travel Trust at all times, but subject to our obligation to pay it to the supplier of your arrangements for so long as that supplier does not fail financially. If that supplier does fail financially, any money we hold at that time or subsequently accept from you is and continues to be held by us on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to the applicable supplier.
By their very nature these cannot be foreseen. The Foreign & Commonwealth Office website has advice for travellers at www.fco.gov.uk/travel. Tour Operators and Airlines are guided by advice from the FCO and may, in certain extreme circumstances, offer free cancellation (Subject of course to their own Terms and Conditions).
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance, or prompt performance of our contractual obligations, is prevented or affected by, or you otherwise suffer any damage or loss as a result of, any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include (but are not limited to) war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
These terms of business are governed by English law and the courts of England and Wales have jurisdiction (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scottish or Northern Irish law, as applicable.)
20. Conditions of Suppliers
The suppliers of holiday accommodation and services we take bookings for have their own terms and conditions, which, if you require, we will send you or direct you to on the Website before we make your booking. We recommend that you read them carefully before booking as they form the contract between you and your holiday supplier(s). You agree to abide by those terms when you purchase their goods or services through us. Please note that all ratings given are those of the Tour Operator or Accommodation Provider. They are not 'official' ratings nor are they ratings given by Bookable Holidays.
21. Changes and Cancellation
Should you or any member of your party need to cancel your chosen holiday once it has been confirmed, the party leader must immediately advise us in writing. This is most easily done by going to www.bookableholidays.com/admin where you will be taken to 'Express Pass to Admin'. Your request will be quickly acknowledged and acted on. Your notice of cancellation will only be effective when it is received in writing by us at our offices Bookable Holidays Ltd, 1 Zodiac House, Calleva Park Aldermaston, Berkshire RG7 8HN. (Except where you have used our Express Pass to Admin and instead notify us by email you should receive a "change request received" email within 24 hours; if you do not receive one, please contact us again.) As we incur costs from the time we confirm your booking, the following cancellation charges will be payable. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling, excluding booking fees, insurance premiums and amendment charges. Booking fees, insurance premiums and amendment charges applying to the person(s) cancelling are not refundable. The applicable cancellation charges will be those set out in the booking conditions of the Third Party with whom you have your contract, or, in the case that we are the provider of a Package Holiday, the cancellation charges will be based upon the cancellation charges of the suppliers we have used to provide the package.
Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned.
SECTION B – AGENCY BOOKINGS AND FLIGHT PLUS ARRANGEMENTS
This section applies to bookings we make for you when acting as agent.
22.1 When making your booking we will arrange for you to enter into a contract with the supplier (tour operator/airline/hotel or other supplier) named on your receipt. For most bookings we act as agent for the supplier but we act as your agent when making a booking with most no frills airlines. Details will be given at the time of booking. As an agent we accept no responsibility for the acts or omissions of the supplier or for the services provided by the supplier. The supplier's Terms & Conditions will apply to your booking and we advise you to read these carefully as they do contain important information about your booking. Please ask us for copies of these if you do not have them. Except where otherwise advised or stated in the booking conditions of the supplier concerned, all monies you pay to us for arrangements will be held on behalf of the supplier(s) concerned.
22.2 You may wish to purchase flights, hotel, car rental, transfer services or other services on our website or by calling us. Each component will be provided by different third party providers of the products you have selected. Your contract will be with the individual suppliers and not with us. Since you create your own travel arrangements by adding each component separately to create your own bespoke booking, this is not a package and therefore you are not protected under the Package Travel Regulations (see section C below); and unless you book a Flight-Plus, your booking may not benefit from ATOL protection either. Until a component has been confirmed by the individual supplier, no contract has been formed.
When it is acting in the capacity of agent for named suppliers, Bookable Holidays is unable to discount the prices charged by those suppliers. However, in order to remain competitive, or match an agreed price, Bookable Holidays may, from time to time, apply a reduction to the commission it would normally receive from those suppliers. This will be shown as a 'Commission Reduction' on your 'Itinerary and Booking Summary'.
23. When We Act As Your Agent
When making a booking with most 'no frills' or low cost airlines we are acting as your agent to find flight services for you, on terms to suit you. At the time of booking, we will inform you if we are acting in that capacity and in relation to such bookings, you appoint us to source those services on your behalf. Monies paid to us for such services are held by us on your behalf until they are paid to the flight provider in question. Please note that payment by you to us does not constitute payment to the travel service provider whose services we have sourced and if we collect monies from the travel service provider on your behalf, the travel service provider's liability to pay that money to you is discharged. We accept no liability in relation to any contract you enter into or for any low cost flight services or the acts or omissions of any flight supplier(s). For all 'no frills' flight arrangements, your contract will be with the supplier(s) in question. Your booking for 'no frills' flights is subject to this clause and the specific booking conditions of the relevant supplier(s) we source for you and you are advised to read both carefully prior to booking. By making a booking where we are acting as your agent, you agree to the terms of this clause.
24. Cancellation and Amendment
Should you or any member of your party need to cancel your chosen holiday once it has been confirmed, the party leader must immediately advise us in writing. This is most easily done by going to www.bookableholidays.co.uk/admin where you will be taken to 'Express Pass to Admin'. Your request will be quickly acknowledged and acted on. Your notice of cancellation will only be effective when it is received in writing by us at our offices Bookable Holidays Ltd, 1 Zodiac House, Calleva Park Aldermaston, Berkshire RG7 8HN. (Except where you have used our Express Pass to Admin and instead notify us by email you should receive a "change request received" email within 24 hours; if you do not receive one, please contact us again.) If you cancel or amend your booking the supplier may charge the cancellation or amendment charge shown in their terms and conditions (which may be 100% of the cost of the travel arrangements). We also reserve the right to charge an amendment fee to cover the costs we incur in dealing with your request.
25. Changes or Cancellations by the Supplier
We will inform you of any changes or cancellations as soon as reasonably possible. If the supplier offers alternative arrangements or a refund, you will need to let us know your choice within the time frame we stipulate. If you fail to do so the supplier is entitled to assume you wish to receive a full refund. We accept no liability for any changes or cancellations made to your arrangements by the supplier under your contract with them.
Any charges or fees, made by Bookable Holidays, will be shown as a separate item on our Receipts.
27. Our Responsibility for your Booking
Your contract is with the supplier and its booking conditions apply. As agent, we accept no responsibility for the actual provision of the arrangements. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
If for any reason any court or authority determines that we have acted outside of our agency status in any circumstances, we will therefore be a principal in relation to that booking. In such cases we have a duty to select the suppliers of the services making up your booking with us with reasonable skill and care. We have no liability to you for the actual provision of the services, except in cases where it is proved that we have breached that duty and damage to you has been caused. Therefore, providing we have selected the suppliers/subcontractors with reasonable skill and care, we will have no liability to you for anything that happens during the service in question or any acts or omissions of the supplier, its employees or agents. The limitations contained in sections 36.2-36.7 in these booking conditions will also apply.
28.1 Booking a Flight-Plus provides you with financial protection under our ATOL in the event of supplier insolvency, but we are still acting as agent for the individual suppliers and a Flight-Plus booking does not constitute a package as described in section C below. A Flight-Plus exists where you request to book a flight out of the UK, or a flight into the UK where you departed from the UK by another means and on the same day, the day before or the day after, you also request to book either living accommodation or self-drive car hire which takes place outside the UK and is supplied under or in connection with your flight. In all cases the services must cover a period of more than twenty four hours or include overnight living accommodation in order to make them a Flight-Plus. If in connection with the flight, you also book any other tourist services which are not ancillary to flight or living accommodation and which account for a significant proportion of the Flight-Plus, they will also form part of the Flight-Plus.
28.2 A Flight-Plus will also exist where on the same day, the day before or the day after you have requested to book: a) a non flight inclusive Package, you request to book a flight out of the UK, or a flight into the UK where you departed from the UK by another means or b) a flight inclusive Package, you request to book accommodation or self-drive car hire outside the UK. (A Package exists if you book a pre-arranged combination of at least two of the following components when sold or offered for sale at an inclusive price and when the service covers a period of more than twenty-four hours or includes overnight accommodation: (a) transport; (b) accommodation; (c) other tourist services not ancillary to transport or accommodation and accounting for a significant proportion of the Package.) Please note that a single flight which begins and ends in the United Kingdom will not form part of a Flight-Plus. Where you request to book a Flight-Plus, we will be a Flight-Plus Arranger in accordance with the definitions set out in Regulation 25 of The Civil Aviation (Air Travel Organisers' Licensing) Regulations 2012. Please note that where you book a low cost flight only and make payment directly to the airline, this will not constitute a Flight-Plus.
29. Our Liability for Flight-Plus Bookings
29.1 In these conditions, the failure or insolvency of a provider will have the meaning prescribed in Regulation 23 of the ATOL Regulations 2012. If, before your intended departure on a Flight-Plus we become aware that any part of your Flight-Plus will not be provided a) because of the insolvency of any person concerned with the provision of the arrangements making up a Flight-Plus or b) because the ATOL holder providing your flight accommodation is insolvent, cannot or will not be able to meet, or will fail to meet its obligations to its customers, we will make reasonable endeavours to provide you with suitable alternative arrangements at no extra cost. If it is impossible to make such arrangements, we will give you a full refund of all monies paid to us in respect of your Flight-Plus.
29.2 If, after your intended departure on a Flight-Plus we become aware your flight arrangements will not be provided a) because of the insolvency of any person concerned with the provision of the flight accommodation making up your Flight-Plus or b) because the ATOL holder providing your flight accommodation is insolvent, cannot or will not be able to meet, or will fail to meet its obligations to its customers, we or the CAA will seek to provide you with suitable alternative transport back to the place of departure or to another return point to which you have agreed.
29.3 A Flight-Plus will also exist where on the same day, the day before or the day after you have requested to book: a) a non flight inclusive Package, you request to book a flight out of the UK, or a flight into the UK where you departed from the UK by another means or b) a flight inclusive Package, you request to book accommodation or self-drive car hire outside the UK. (A Package exists if you book a pre-arranged combination of at least two of the following components when sold or offered for sale at an inclusive price and when the service covers a period of more than twenty-four hours or includes overnight accommodation: (a) transport; (b) accommodation; (c) other tourist services not ancillary to transport or accommodation and accounting for a significant proportion of the Package.) Please note that a single flight which begins and ends in the United Kingdom will not form part of a Flight-Plus. Where you request to book a Flight-Plus, we will be a Flight-Plus Arranger in accordance with the definitions set out in Regulation 25 of The Civil Aviation (Air Travel Organisers' Licensing) Regulations 2012. Please note that where you book a low cost flight only and make payment directly to the airline, this will not constitute a Flight-Plus.
29.4 Where suitable alternative arrangements are provided as set out in this section, we will where appropriate, pay you reasonable compensation, to include any incidental expenses reasonably incurred by you and evidenced by receipts. Compensation will not be payable if living accommodation or self drive car hire is offered by us and accepted by you with a higher price than that originally booked and is supplied in the same location as originally booked where no additional payment is made by you.
29.5 If cancellation occurs for reasons other than relating to insolvency, we will not be liable to pay you compensation and the above options will not be available. As agent, whether or not we have sold you a Flight-Plus, we will not be liable in respect of quality complaints, any general losses, distress or disappointment suffered by you in relation to your booking, and any such claims must be directed to the relevant supplier of the element in question. We will not make suitable alternative arrangements or pay you compensation in respect of any tourist services forming part of your Flight-Plus. A refund will be given in respect of these services in the event of insolvency but we will have no further liability.
29.6 In some circumstances, the CAA will arrange and fund the obligations set out in this section. In this situation, we are entitled to levy a £25 claims processing fee per passenger which you agree to pay to us if such an event happens. We reserve the right to invoice you for this separately or to deduct it from any refund sums due to you. It will not be appropriate to pay you compensation in the event that the CAA takes on the obligation to provide you with alternative services. We, or the suppliers of the services you have bought, will provide you with the services you have bought (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
SECTION C – PACKAGE HOLIDAY BOOKINGS
30. Definition of Package
A "Package Holiday" exists if you book a pre-arranged combination of at least two of the following components when sold or offered for sale at an inclusive price and when the service covers a period of more than twenty-four hours or includes overnight accommodation: (a) transport; (b) accommodation; (c) other tourist services not ancillary to transport or accommodation and accounting for a significant proportion of the package. Where you have booked a Package Holiday with us, we will accept responsibility for it in accordance with these Booking Conditions as an "Organiser" under the Package Travel, Package Holidays and Package Tours Regulations 1992.
31.1 We reserve the right to alter the prices of any of the holidays shown on our website, featured in any of our publications or discussed with you or over the telephone. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed. When you make your booking you must pay a deposit plus the appropriate insurance premium, if applicable. Please note that certain travel arrangements may mean you are asked to pay up to 100% of the cost of these arrangements at the time of booking and we will tell you prior to you making a booking. The balance of the price of your travel arrangements must be paid at least 15 weeks before your departure date. If the deposit and/or balance is not paid in time, we shall cancel your travel arrangements. If the balance is not paid in time we shall retain your deposit. All monies you pay to the travel agent are held by him on our behalf at all times.
31.2 Changes in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your travel arrangements may change after you have booked. However there will be no change within 30 days of your departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administrative charge of £1.00 per person together with an amount to cover agents' commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or can celling and receiving a full refund of all monies paid, except for any amendment charges.
31.3 We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice.
31.4 Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
32. If You Change Your Booking
If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking. You will be asked to pay an administration charge of £40.00, and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Note: Certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.
33. If You Cancel Your Holiday
You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking or your travel agent on your behalf must be received at our offices and will be effective on the date received. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges up to the maximum shown in the table below. Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
34. If We Change or Cancel Your Holiday
It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you or your travel agent of them at the earliest possible date. We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel it. However, we will not cancel your travel arrangements less than 10 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance. If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). If it is necessary to cancel your travel arrangements, we will pay to you compensation as set out in this clause.
If we make a major change to your holiday, we will inform you or your travel agent as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of a comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your booked holiday and receiving a full refund of all monies paid. In all cases, except where the major change arises due to reasons of force majeure, we will pay compensation as detailed below. The compensation that we offer does not exclude you from claiming more if you are entitled to do so.
||IF WE MAKE A MAJOR CHANGE TO YOUR HOLIDAY
||IF WE CANCEL YOUR HOLIDAY
||IF YOU CANCEL YOUR HOLIDAY
|Period before departure within which notice of Cancellation or major change is received by us or notified to you
||Amount of compensation you will receive from us
||Amount you will receive from us
||Amount of cancellation charge
|More than 70 days
||Any money you have paid
|From 69 to 43 days
||Any money you have paid. Plus £10
||80% of holiday cost
|From 42 to 29 days
||Any money you have paid. Plus £20
||90% of holiday cost
|Less than 29 days
||Any money you have paid. Plus £40
||100% of holiday cost
Excursions are not included in the price and are not part of your ATOL protected air package holiday. They can be booked in advance of your departure on holiday or in resort but these are not provided by us and do not form part of your contract with us. You have a contract with the excursion provider for whom we act as booking agent and we are not liable to you for any part of the excursion. We accept liability if we are negligent in processing your excursion booking.
36. Our Responsibilities to You in Respect of Package Holidays
36.1 We will accept responsibility for the arrangements we agree to provide or arrange for you as an "organiser" under the Package Travel, Package Holidays and Package Tours Regulations 1992 as set out below. Subject to these booking conditions, if we or our suppliers perform or arrange your contracted holiday arrangements negligently, taking into consideration all relevant factors (for example following the complaints procedure as described in these conditions and the extent to which ours or our employees' or suppliers' negligence affected the overall enjoyment of your holiday), we will pay you reasonable compensation. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.
36.2 We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:-
36.2.1 the act(s) and/or omission(s) of the person(s) affected;
36.2.2 the act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or
36.2.3 unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised; or
36.2.4 an event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled.
36.3 We limit the amount of compensation we may have to pay you if we are found liable under this clause:
36.3.1 for loss of and/or damage to any luggage or personal possessions and money, the maximum amount we will have to pay you in respect of these claims is £25 per person in total because you are assumed to have adequate insurance in place to cover any losses of this kind;
36.3.2 for claims not falling under 36.2 above and which don't involve injury, illness or death, the maximum amount we will have to pay you in respect of these claims is twice the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking.
36.3.3 for claims in respect of international travel by air and sea, or any stay in a hotel, the extent of our liability will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Warsaw/Montreal Convention (international travel by air); The Athens Convention (with respect to sea travel); The Berne/Cotif Convention (with respect to rail travel) and The Paris Convention (with respect to hotel arrangements). You can ask for copies of these Conventions from our offices. Please contact us. In addition, you agree that the operating carrier or transport company's own 'Conditions of Carriage' will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those 'Conditions of Carriage'. You acknowledge that all of the terms and conditions contained in those 'Conditions of Carriage' form part of your contract with us, as well as with the transport company and that those 'Conditions of Carriage' shall be deemed to be included by reference into this contract.
36.4 In any circumstances in which a carrier is liable to you by virtue of the Denied Boarding Regulation 2004, any liability we may have to you under our contract with you, arising out of the same facts, is limited to the remedies provided under the Regulation as if (for this purpose only) we were a carrier. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.
36.5 It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions. Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.
36.6 Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you.
36.7 We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised by us. For example any excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you.
37. Delays, Missed Transport Arrangements and Other Travel Information
37.1 If you or any member of your party misses your flight or other transport arrangement, it is cancelled or you are subject to a delay of over 3 hours for any reason, you must contact us and the airline or other transport supplier concerned immediately. Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the Civil Aviation Authority www.caa.co.uk.
37.2 The Package Travel Regulations provide that in the event that you experience difficulties, we will provide you with prompt assistance. Where you experience a delay which is not owing to any failure by us, our employees or sub-contractors, this prompt assistance is likely to extend to providing help in locating refreshments, accommodation and communications but not paying for them. Any airline or other transport supplier may however pay for or provide refreshments and/or appropriate accommodation and you should make a claim directly to them Subject to the other terms of these conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances, if you fail to obtain our prior authorisation before making your own travel arrangements.
Agreement between the customer and Bookable Holidays
You, the customer, are welcome to browse and use this Website in accordance with the following terms and conditions. Please read them carefully, because by using this Website you are accepting the current terms and conditions, without modification and in total, as they are set out below. We at Bookable Holidays may change the terms and conditions of this Website from time to time, so you should check them each time you visit the site.
Conditions of making a booking with Bookable Holidays
If you make a holiday booking with us, you warrant that you are at least 18 years old and have the legal authority to enter into such an agreement. In addition, you agree that you will be financially responsible for all charges (including duties, fees and taxes) incurred in the course of your reservations and booking, and that you will pay them on time, according to the payment due dates set out in those terms and conditions that apply to your holiday and on your documentation. You are also responsible for the use of this site, and your account, by others, including without limitation minors under 18 years of age who live with you.
You also agree that all information you or others using this site supply when making a booking is true and accurate. The travel services and reservations facilities of this Website shall be used only to make legitimate reservations and purchases for yourself and others for whom you are legally authorised to act: any speculative or fraudulent reservations are prohibited. Overuse or abuse of the travel services provided of this Website may result in you being denied access to them.
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Links to Third-Party Sites
The Bookable Holidays Websites may contain links to external Websites not operated by Bookable Holidays. These links are provided in order to help you find information quickly and easily. We are not responsible for their contents, nor do our links imply any endorsement of the materials on those Websites.
We at Bookable Holidays have done our best to ensure that the information on this Website is accurate; however, we cannot guarantee that all included information, especially that supplied by Third Parties (such as tour operators and tourist offices), is correct or complete. Pages on the site are provided to users 'as is' and 'as available', and may have technical inaccuracies. We will endeavour to update and correct this site as soon as new information becomes available to us, but we cannot make any guarantee on when these updates will be made. Bookable Holidays Ltd cannot be responsible for any damage or loss that may arise, directly or indirectly, from the use of information contained on this Website. All holidays are offered subject to availability. Bookable Holidays Ltd cannot guarantee that your access to the site will be uninterrupted and neither Bookable Holidays Ltd nor any of the suppliers accept liability for any errors or omissions on the site.
The Bookable Holidays Website is provided and maintained by an English-registered company. This agreement, our business, and the services we offer are governed by the applicable laws of England and Wales only. By agreeing to these conditions, you accept that any disputes regarding them will be dealt with in English courts of law. Use of this Website is unauthorised in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph.
This site is provided to assist customers in determining the availability of travel-related services, and to make legitimate reservations or otherwise transact business with suppliers, and for no other purposes. The services, sports and activities listings on this Website are provided for your information only and do not constitute a recommendation of their quality or reliability. You must satisfy yourself that their safety precautions are adequate before entering into any contractual arrangements with the suppliers of those services, sports and activities while on holiday. These services, sports and activities companies are not Bookable Holidays' suppliers and we can accept no responsibility or liability for the services they provide to you.
You agree that, except for death and personal injury arising from our negligence, we shall not be liable for any loss or damage whatsoever that arises from your use of the site or any of the information contained on it. We are not liable for any loss or damage arising from the customer's inability to access or use the Bookable Holidays Websites. We make no warranty that the sites, or others that are linked to the sites, are free from computer viruses or other malicious computer programmes.
Each provision of these terms and conditions, including exclusions and limitations of liability, apply to the extent permitted by law. If any of these conditions, exclusions, or limitations, in whole or in part, is found to be unlawful or unenforceable, it shall be deemed 'severable', which means it will not affect the validity or enforceability of other limitations, exclusions or conditions.
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